GENERAL RETURN ELIGIBILITY:- We are happy to offer a store credit, exchange, or refund return on most orders for up to 30 days after delivery. :) Returns requested after this period will not be accepted.
- Please note that for refund returns, $7.99 is deducted from the refund for the cost of return shipping. This is waived for store credit returns or exchanges.
- Items must be unworn and in original condition.
- Please note: items that have been marked down as final sale are not eligible for return.
- We currently support return labels for the US and Canada. If you are returning an item from outside the US or Canada, we'll happily refund it/exchange it/etc once received, but kindly ask that you mail it to us.
TO MAIL YOUR RETURN:
To initiate a return, simply login with your order number and email to our returns portal.
To initiate a return, simply login with your order number and email to our returns portal.
American Orders: https://returns.katehewko.com/#/
Canadian Orders: https://katehewko.loopreturns.com/#/
From there:
1. Select the item(s) you want to return or exchange;
2. Select the return reason;
3. Select what kind of return (store credit, refund, or exchange); and
4. Submit!
A return label will be emailed to you shortly.That's it! :)
Print off that label, attach it to your package (smaller is better!), and drop it off at any post office near you. Once we've approved it is indeed in original condition, we’ll issue your refund, store credit, or exchange, and you're all set!
Canadian Orders: https://katehewko.loopreturns.com/#/
From there:
1. Select the item(s) you want to return or exchange;
2. Select the return reason;
3. Select what kind of return (store credit, refund, or exchange); and
4. Submit!
A return label will be emailed to you shortly.That's it! :)
Print off that label, attach it to your package (smaller is better!), and drop it off at any post office near you. Once we've approved it is indeed in original condition, we’ll issue your refund, store credit, or exchange, and you're all set!
DROP OFF YOUR RETURN IN-STORE:
Are you local? We'd love to see you! We'll happily accept your return during store hours at our concept store here in Calgary, Alberta. There's no shipping fee for in-store returns (obv), plus, if you want to exchange it for something in-person, we'll happily offer an extra 10% store credit bonus. :)
INTERNATIONAL
Unfortunately at this time we are unable to provide return labels for international orders. However, you are welcome to mail a return to us and we will happily refund it! If so, please make sure to include your name and order number on the return. :)
Are you local? We'd love to see you! We'll happily accept your return during store hours at our concept store here in Calgary, Alberta. There's no shipping fee for in-store returns (obv), plus, if you want to exchange it for something in-person, we'll happily offer an extra 10% store credit bonus. :)
INTERNATIONAL
Unfortunately at this time we are unable to provide return labels for international orders. However, you are welcome to mail a return to us and we will happily refund it! If so, please make sure to include your name and order number on the return. :)
We've tried to cover everything on this page, but if you have any other questions or clarifications, please reach out to shipping@katehewko.com. :)
**Last updated on October 23, 2024.**
